Jira Service Management

{"xsrfToken":"BWKS-3CNE-BZ02-DRFZ_9920d167abbdb2766aad374be3eeb78ff2cc0f50_lout","branding":{"id":"2","key":"isdt","name":"W4 Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/05c39088-8d39-42e3-97f0-49fc18dd85f7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOWExZWMxZC04Yzc4LTQwMjItYmFlZC0zZDQzNDVlN2E0MjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA1YzM5MDg4LThkMzktNDJlMy05N2YwLTQ5ZmMxOGRkODVmNyI6WyJyZWFkIl19LCJleHAiOjE2NTM1NzY0NzEsIm5iZiI6MTY1MzU3NTgxMX0.Xo5vKJWFkJy9g8S_LgYLEhDYhnQtxfcbIr5sWnyuNL8&client=09a1ec1d-8c78-4022-baed-3d4345e7a420&mode=fit","logoId":"05c39088-8d39-42e3-97f0-49fc18dd85f7","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"de-DE":{"helpCenterTitle":"Willkommen im Service Desk","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#d73544","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"isdt","projectId":11209,"serviceDeskId":2,"name":"W4 Service Desk","description":"— \nWelcome! Do you need support at a specific point? Just take a look at our W4 Academy & FAQs - this may already answer your question. <a href=\"https://www.w-4.ch/de/academy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.w-4.ch/de/academy</a> \n— \nSimply select an option provided below to send a request to our W4 Service Desk. \n— \nPlease note that we use the Jira Service Desk of the company Atlassian for processing your request. With your request, a ticket is created in the system for processing. In order to be able to track the status of the ticket and receive our reply directly into your mailbox, we need your email address. This information is stored in the system so that you can also assign your future inquiries. If you do not wish to save your email address, you can always object to this and we will delete it from the system.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"297","name":"HubSpot: Analytics support","descriptionHtml":"","callToAction":"HubSpot: Analytics support","introHtml":"We will support you to analyse your customer data.","icon":11624,"iconUrl":"https://w4services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11624","groups":[44],"key":""},{"id":"245","name":"Content changes","descriptionHtml":"","callToAction":"Content changes","introHtml":"Request content changes on a website or system.","icon":11616,"iconUrl":"https://w4services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11616","groups":[3],"key":""},{"id":"155","name":"Fix a problem with my user account","descriptionHtml":"","callToAction":"Fix a problem with my user account","introHtml":"Do you have problems entering a website or system? Let us know and we will help you out.","icon":11628,"iconUrl":"https://w4services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11628","groups":[3],"key":""},{"id":"156","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Is there a problem with a system?","icon":11642,"iconUrl":"https://w4services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11642","groups":[3],"key":""},{"id":"154","name":"Get IT Help","descriptionHtml":"","callToAction":"Get IT Help","introHtml":"Get help with general IT issues and queries.","icon":11625,"iconUrl":"https://w4services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11625","groups":[3],"key":""},{"id":"298","name":"HubSpot: CRM support","descriptionHtml":"","callToAction":"HubSpot: CRM support","introHtml":"You get help with your CRM.","icon":11633,"iconUrl":"https://w4services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11633","groups":[44],"key":""},{"id":"244","name":"Graphic / Design request","descriptionHtml":"","callToAction":"Graphic / Design request","introHtml":"Would you like to send a request to our graphics/design department?","icon":10532,"iconUrl":"https://w4services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[3],"key":""},{"id":"246","name":"Campaign request","descriptionHtml":"","callToAction":"Campaign request","introHtml":"Get help with digital campaigns and tracking topics.","icon":11633,"iconUrl":"https://w4services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11633","groups":[3],"key":""},{"id":"295","name":"HubSpot: CMS / landing page setup support","descriptionHtml":"","callToAction":"HubSpot: CMS / landing page setup support","introHtml":"You need help with your CMS and editing new pages? We support you.","icon":11773,"iconUrl":"https://w4services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11773","groups":[44],"key":""},{"id":"296","name":"HubSpot: Campaign support","descriptionHtml":"","callToAction":"HubSpot: Campaign support","introHtml":"Get help with digital campaigns.","icon":11614,"iconUrl":"https://w4services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11614","groups":[44],"key":""},{"id":"157","name":"Request a New Feature","descriptionHtml":"","callToAction":"Request a New Feature","introHtml":"Request a change for an existing functionality or ask for a new feature.","icon":11632,"iconUrl":"https://w4services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11632","groups":[3],"key":""},{"id":"22","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":11644,"iconUrl":"https://w4services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11644","groups":[],"key":""},{"id":"23","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade Jira.","icon":11637,"iconUrl":"https://w4services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11637","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General requests"},{"id":44,"name":"HubSpot requests"}],"orderMapping":{"44":[295,296,297,298],"3":[245,244,155,246,154,157,156],"5":[11,9,10,12,14],"6":[16,22],"7":[17,23],"4":[17,18,20]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"W4SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}