Jira Service Management

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Do you need support at a specific point? Just take a look at our W4 Academy & FAQs - this may already answer your question. <a href=\"https://www.w-4.ch/de/academy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.w-4.ch/de/academy</a> \n— \nSimply select an option provided below to send a request to our W4 Service Desk. \n— \nPlease note that we use the Jira Service Desk of the company Atlassian for processing your request. With your request, a ticket is created in the system for processing. In order to be able to track the status of the ticket and receive our reply directly into your mailbox, we need your email address. This information is stored in the system so that you can also assign your future inquiries. 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Let us know and we will help you out.","icon":11628,"iconUrl":"https://w4services.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11628","groups":[3],"key":""},{"id":"156","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Is there a problem with a system?","icon":11642,"iconUrl":"https://w4services.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11642","groups":[3],"key":""},{"id":"154","name":"Get IT Help","descriptionHtml":"","callToAction":"Get IT Help","introHtml":"Get help with general IT issues and queries.","icon":11625,"iconUrl":"https://w4services.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11625","groups":[3],"key":""},{"id":"22","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":11644,"iconUrl":"https://w4services.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11644","groups":[],"key":""},{"id":"23","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade Jira.","icon":11637,"iconUrl":"https://w4services.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11637","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General requests"},{"id":44,"name":"HubSpot requests"}],"orderMapping":{"44":[295,296,297,298],"3":[245,244,155,246,154,157,156],"5":[11,9,10,12,14],"6":[16,22],"7":[17,23],"4":[17,18,20]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"W4SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! 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